How can we help
you today?
You can email and call us. We are there for you 24/7, every day.
Would you like to visit us?
You can visit us in Adelaide, South Australia.
75 Barramundi Drive,
Hallett Cove, 5158, SA
Monday - Friday: 10am - 5pm
Saturday - Sunday: 10am - 7pm
Frequently asked questions
When will my order be delivered?
We are based in Adelaide and ship across entire Australia. Your order will be packaged really carefully and delivered wherever you want. Delivery takes between 2 hours to 1 business day for local SA and up to 3 business days for rest of Australia. You will receive an e-mail after ordering with more information about the delivery.
Can I Return my product?
Unfortunately, fresh flower bouquets are non‑returnable and non‑exchangeable.
Because flowers are perishable and begin to age as soon as they leave our studio, we’re unable to accept returns once they’ve been delivered. This helps us ensure that every customer receives blooms that are fresh, safe, and handled with care.
If there’s any issue with the quality of your order when it arrives, please reach out to us within 2 days so we can review and assist promptly.
I would like to speak with the customer service. How can I get in touch?
You can email and call us at info@petalandferns.com.au / +61-422 474 782. We are there for you 24/7, every day.
You can visit us in South Australia:
75 Barramundi Drive, Hallett Cove, SA 5158
What can I do if my item (or part of it) is damaged?
If your order arrives damaged or not as expected, please contact us within 2 days of receiving your parcel. Fresh flowers are delicate and perishable, so we’re unable to accept returns, but we absolutely want to make things right.
To help us review the issue quickly, please share:
• A photo of the damaged item
• Your order number
• A brief description of what happened
Our team will assess the situation and offer the best possible resolution with care and fairness.
Do you offer same‑day delivery?
Yes — we offer same‑day delivery within 2 to 4 for majority of South Australian suburbs when you order before our daily cut‑off time which is 5:00 PM. If it's regional location, we will be able to delivery it within 2 business days
Do you deliver to hospitals, offices, or apartments?
We deliver everywhere. Please ensure you provide the correct ward, level, or delivery instructions so our couriers can deliver smoothly. If a location has restricted access, we’ll contact you for alternative arrangements.
What if the recipient isn’t home?
If it’s safe to do so, our courier will leave the flowers in a shaded, secure spot. If not, the order may be returned to our studio and redelivery fees may apply. We’ll always notify you if this happens.